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Customer Experience Associate Cover Letter

Sample Customer Service Cover Letter

If you're hoping to land an interview for a customer service job, you need a cover letter that's specifically geared toward your industry and the job listing in question. A good cover letter that hooks the hiring manager's attention and demonstrates the value you'd bring to the role is essential if you want to get that interview and ultimately, the job.

What a Customer Service Cover Letter Should Include

A cover letter for a customer service job should have all the usual elements of a good cover letter, including:

  • Contact information: your name, address, phone number, email address, and so on.
  • A salutation: Ideally, follow your greeting with the name of a contact at the company – either the hiring manager or a representative from human resources. If you do not have a contact, you can leave off of the salutation, or include a general one, such as "To Whom It May Concern." 
  • The cover letter body, including a grabby first paragraph that draws the reader in and hooks them with your skills and experience, and supporting paragraphs that show that you know what the company is looking for and that you can provide it.
  • A closing paragraph, summarizing your skills and how you'd use them to solve the company's problems and contribute to its success. 
  • A closer, e.g., "sincerely" or "best regards." Here's more information on how to close a cover letter, with examples. 

Of course, a cover letter for a customer service position should demonstrate your specific customer service-related skills and experience.

You're trying not only to get the hiring manager's attention but indicate that you understand what is required for the role.

You'll want to highlight soft skills like listening, conflict resolution, empathy, and depersonalization (i.e., the ability to provide caring customer service while not telling the customer your life story).

Hard skills like software programs specific to the job are also valuable.

Here's a customer service skills list to get you started brainstorming. If you have even a little bit of experience in the industry, you might be surprised how many of these hard and soft skills should be on your resume and in your cover letter – and aren't. Now is not the time for modesty, so go ahead and toot your own horn.

Customer Service Cover Letter Sample

The following is an example of a cover letter for a customer service position. Also see below for more cover letter samples, and tips for emailing a cover letter and resume.

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email

Date

Dear Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.

I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Your Signature (hard copy letter)

Your Typed Name

How to Send an Email Cover Letter

If you're sending your cover letter via email, list your name and the job title in the subject line of the email message. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the salutation.

Customer Service Associate Cover Letter

Customer Service Associates are responsible for cultivating customer relationships and solving any issues that may arise. Essential work activities of a Customer Service Associate include: taking phone calls, answering to customer inquiries, ensuring a high level of customer satisfaction, greeting customers, offering advice, forwarding major complaints to managers, offering information about products and services, providing administrative support to company staff, and coming up with ideas to improve customer experience.

Based on our selection of Customer Service Associate cover letter samples, essential job requirements are:

  • Customer service skills
  • Sales experience
  • Flexibility and the ability to embrace change
  • Organization
  • Being able to work under pressure
  • Conflict resolution
  • Computer competences
  • Multitasking
  • Problem-solving orientation
  • An enthusiastic attitude towards work

Beneath is provided an example cover letter for Customer Service Associate mentioning similar skills and qualifications.

For help with your resume, check out our extensive Customer Service Associate Resume Samples.

Dear Mr. Weeks:

When I learned of Soledad’s need for a new Customer Service Associate, I hastened to submit the enclosed resume. As a dedicated professional with solid experience in customer-service-oriented roles, I am quite likely to surpass your expectations for this position.

From communicating with customers and assessing their needs to performing administrative tasks and ensuring superior overall performance, I excel in providing first-rate customer service and maximum satisfaction. My proven success in independent and team-oriented environments—along with my excellent organization and time management skills—prepares me to make a significant impact on your company.

Highlights of my experience include…

  • Ensuring outstanding professional communication with a broad range of customers through call center positions with The Gap, Brookstone, and Gymboree, facilitating superior levels of customer service, satisfaction, and loyalty.
  • Driving adoption of new programs and incentives to accelerate revenue growth; advertising promotions, using persuasive upselling techniques, and educating customers on new initiatives and rewards to encourage and stimulate sales.
  • Leveraging excellent self-motivation and prioritization talents to achieve maximum productivity and efficiency.
  • Excelling within fast-paced atmospheres while resolving issues using excellent problem-solving skills.

With my experience performing all facets of customer service, combined with my inherent interpersonal skills, I am ready to provide outstanding service within your company. I look forward to discussing the position with you in further detail. Thank you for your consideration.

Sincerely,

Desiree E. Herren

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